Hey folks, we’ve heard from some of you that when you schedule an appointment online you sometimes have to re-enter all your information. That’s a pain in the you-know-what, so we’ve contacted our scheduling company, Cliniko, to ask for some advice.
Here’s what they said: (we decode this for you, just keep reading!)
As it currently stands, that “Remember me” function is the only way to keep someone’s information stored in that window. This isn’t actually a “Cliniko-specific” thing, but rather a “browser-specific” thing. If the “Remember me” feature isn’t working for people, it’s very likely that there are some components of their browser set-up that are causing things to not be remembered — such as using private browsing, or not having cookies enabled (cookies are things that will “remember” data, and this would be true for that Cliniko bookings page, an email login, Facebook, etc. Without knowing which browsers people are using it can be hard to troubleshoot from afar, but here’s an example of how Google Chrome talks about enabling or disabling cookies — this may be of use.
Okay, so what they’re saying is that the “remember me” box works only when it can connect to a function on your web browser (Google Chrome, Internet Explorer, Firefox, etc.) Keep in mind, that turning on a function that will save your MCA scheduling information may also save other information that you enter all the time on your computer (name, e-mail address, etc.). Some folks love this function of their web browser, other’s don’t. If you don’t, we suggest you skip ahead to suggestion #3.
Did you click “remember me” but it didn’t save from the last time you booked an appointment? You need to enable cookies on your browser. Cookies? Yum! Not those cookies; these are bits of information that store your data and help to auto-fill forms like in our online scheduling. Don’t worry, cookies are generally harmless.
We’ve gathered some links that will bring you to instructions for enabling cookies on different browsers. If this doesn’t work, try googling it further. We’d love to help more, but we happen to know more about acupuncture than about computer stuff! 🙂
This link gives instructions for: Internet Explorer 4 and 6 for Windows, Internet Explorer for Mac, Firefox for Windows and Mac (OS X), Safari for Mac (OS X), Opera 7 for Windows or Mac, Netscape Navigator 6 for Windows or Mac.
Here’s an article and more instructions: What are cookies? And How to enable them.
For video instruction, go to YouTube.com and search “enable cookies” and find the video that goes with your web browser.
For cell phone users:
Apple iOS (iPhone, iPad)
From the home screen tap the ‘Settings’ icon, then choose ‘Safari’. Find the ‘Accept Cookies’ option and set the required cookie behaviour.
Tap the ‘Internet’ icon to start the browser, then press the phone’s menu button. From the list of options, choose ‘More’, and then select ‘Settings’, then ‘Privacy and Security’. Scroll down the resulting list and check or uncheck the ‘Accept Cookies’ item.
The next time you’re in, ask Ryan to just schedule you for the dates you have in mind. Remember, our hours are as follows:
|Tuesday:||9:30AM – 12:30PM & 3:00PM – 6:30PM|
|Wednesday:||9:30AM – 12:30PM|
|Friday:||9:30AM – 12:30PM|
|Saturday:||9:00AM – 12:00PM|
We hope this information helps. We want scheduling your appointments to be easy and stress-free! See you soon.
– The MCA team